Friday night was a typical Friday on Place de Luxembourg (a.k.a. PLux or “Temptation Square”), with happy hour regulars descending on the place like locusts. Foreign accents, suits and ties filled the line of bars’ outdoor areas until the crowd spilled over onto the cobblestone road, as if the early week’s sun hadn’t played the hideous joke of ducking behind clouds just before the weekend. The local expats apparently decided to pretend not to notice that it wasn’t beautiful out.
It was a particularly enjoyable group of friends that was gathered (not too many different ‘pockets’ of friends to split time between but rather one harmonious group of good conversation), and we all needed up gorging on burgers at Fat Boys, an American sports bar known for its hideously expensive but unarguably quality burgers (quite a rarity in this town). Of course we (being a dinner group of 7 expats) didn’t miss a discussion of Belgium’s particular brand of terrible customer service. It is one of the most common complaints and a popular discussion, as it is so bad as to be both offensive and just plain old mysterious. Brussels, I’d argue, makes the French look like amateurs when it comes to relieving customers of the silly idea that a store cares about your money or your business.
Here, stores close early without warning and act like you are crazy for having the idea that you could buy something. They might turn out the lights on you when you’re in the dressing room, yell at you for challenging them about the fact that they will say they don’t sell something you need instead of looking for it (when they clearly sell it because you buy it there regularly); they might refuse to take back merchandise that was broken when you opened it or sold to you wrongly. There’s no end to the stories that we have to tell. It doesn’t mean we don’t like it here or want to be whiners, but it is something that’s difficult to get accustomed to. As if to prove our point, Del and I had a taxi ride home that I can only entitled “do you believe me now?”.
We get in the cab and, conducting our business in French I say “good evening” and then “Rue [blah blah] number 142″. I even followed with a “please”. He’s speaking a very fast and mumbly French, which is cranky from the start. I think he asks where it is. I’m unsure about this however because, aside from his lack of effort to make himself clearly understood when I’m obviously speaking what is to me a foreign language, the question sounds unlikely. Rue blah blah happens to be one of the main shopping streets in Brussels, and is in the same neighbourhood as the taxi rank.
So I ask him, “pardon?” and he barks, “it’s a simple question!” I am little taken aback at his tone. I’m completely confused by it actually, as we’ve certainly not been offensive. I say something like “But…I just asked you -”, and he suddenly yells. Vehemently. Spittle flying and all. “GET OUT OF MY CAR!“
“Monsieur-,” I start. He yells again, “get out!” We’re perplexed. It’s like a scene out of the movie “28 Days Later”, except I’m quite sure no raging zombies have dripped blood in the guy’s eye since we got in the car. (Though if I’m wrong we’re in trouble too after the saliva he sent flying in his rage!)
But now I’ve had it. I am not one for confrontation, but living in Belgium has earned me stripes. I lean forward from the back seat towards the front and give him a reproachful look. “What. Is. Your. Problem?”, I pose sternly.
There’s basically a few moments of us arguing back and forth. I tell him firmly, “no”, we will not get out. “It is your job to drive us. We’ve given you no reason not to. So we’re not getting out.” Del is quite tipsy and offers assistance by blurting out, in English, “JUST !@%&# DRIVE US!” (That always endears people to you, no?)
The driver is fuming but gives in with a huff. He screeches tires pulling out, almost hitting several people in the process. Del and I have a little panicked search through our pockets for anything less than a 20 euro bill, as not having smaller change is sure to bring another confrontation. I’ve had arguments with perfectly non-psychotic drivers who refuse to break bills. I don’t want to give this guy an excuse; I’ve seen what he can do without one. Luckily, we assemble a handful of heafty coins.
We ride further in silence and get home in record time. I see no meter running, so ask him what we owe. “Nothing,” he says in perfect calmness. “Mais…monsieur, that’s not necessary.” Del and I are doubly confused now, wondering if it’s some sort of trick. However, he sticks to it and remains perfectly calm. His mumbly French is back and he says what I swear is “Not a problem, Rue blah blah, it’s always free.” So we get out and scramble off. (Aaaaand……scene!)
What came over the driver we still can’t say. Perhaps he was angry because it was a small fare. Maybe that’s what his last comment meant. But not accepting any money seems like cutting off his nose to spite his face. Maybe he was so mad he forgot to start the meter and feared an argument from us. Maybe he felt bad for yelling (somehow I don’t think that’s it). Hell, maybe he’d just, at that very moment, realized that fat-free chocolate really is less satisfying. Whatever the reasoning for either the explosion or the free ride, I’m sure it’s about as good as the reasoning for every other freakish commerce confrontation I’ve had here.
There are a few conversational threads to take from here, but those are ripe for other days. For now let’s just say we’ve established that there’s a laundry list of things you don’t do if you want to be a “good customer” in Belgium. Little by little we can attempt to come up with a complete methodology for “how to buy something in Belgium and come away not feeling like a complete jackass”. But such a plan will take some time. For now let’s just start by putting: “Whatever you do, don’t ask them to repeat an odd question” at the top. I think our next meeting at Place de Lux is the perfect place to start our list. With such a task if front of us, no wonder we need happy hour.